Industries / Transportation & Logistics
Transportation & Logistics
TMS, ERP, CRM, and operations integration — designed by someone who has been inside transportation and logistics operations, not someone reading the playbook. The result: dispatch that runs on data instead of phone calls, order-to-cash that doesn't wait on manual paperwork, and shipment visibility you control before the customer calls.
At a glance
- Experience
- Founder's direct, in-house experience — transportation & logistics operations
- Best fit
- ~$50–150M carriers, 3PLs, and logistics operators
- Common triggers
- TMS↔ERP↔CRM gaps, manual dispatch, slow order-to-cash, poor shipment visibility
- Strongest for
- Service Operations, Systems Integration, Integration Support
- Pricing
- Quote, on scope — not on firm size
The systems reality on the road.
Transportation and logistics runs on the seams between systems — TMS to ERP, dispatch to billing, proof-of-delivery to order-to-cash. When those seams are manual, the symptoms are predictable: orders get re-keyed, invoices lag, and customer-facing visibility breaks down. Closing those seams requires someone who has seen them from the inside, not just mapped them on a whiteboard.
Does any of this sound familiar?
- Your TMS, ERP, and CRM don't talk — so orders get re-keyed between systems, with the errors that brings.
- Dispatch still runs on spreadsheets and phone calls instead of a system that can be managed and measured.
- You find out about a failed or late shipment from the customer, not from your own systems.
- Order-to-cash drags because billing is waiting on manual proof-of-delivery to come in from the field.
- Reporting can't be trusted because the TMS, ERP, and finance system each tell a different story.
How PDS helps transportation & logistics operators.
The same services and bundles, pointed at the failure modes specific to moving freight and managing the operations behind it.
Service Operations Bundle
Dispatch, field operations, and customer communications run as one change — not four separate projects. Where Salesforce Field Service fits for mobile dispatch, it is included as part of the bundle architecture.
Learn moreSystems Integration
TMS ↔ ERP ↔ CRM connected with the right pattern, so orders, dispatch, and billing agree without manual re-keying between systems.
Learn moreIntegration Support
Ongoing architecture ownership for integrations already in production — so the seams between your TMS, ERP, and CRM stay closed as the business changes.
Learn moreCRM Implementation
CRM wired to operations — not just a sales tool. Shipment status, customer history, and account health in one place, connected to what is actually moving.
Learn moreERP Implementation
Finance, billing, and back-office implemented as part of the full ecosystem — so the ledger reconciles from data, not from month-end manual effort.
Learn moreData & Analytics
One trusted source of truth for on-time performance, revenue, and cost — the same numbers for operations and finance, not two versions that require reconciliation to use.
Learn moreFrom the inside, not the sidelines.
PDS is led by Morley Prendergast, who worked inside transportation and logistics operations — including hands-on experience in dispatch operations — not as a consultant brought in to run a workshop, but as the person responsible for making the systems work day to day. The firm's transportation and logistics work is built on that experience: advice grounded in having lived the gap between what dispatch needs and what the back office can see, and having stayed through the go-lives where systems are actually proven under load.
It also means right-sized delivery: senior architecture leadership at a mid-market price point — too substantial for a freelancer, without the overhead of a Big-4 engagement team.
More about PDSNo pitch, no pressure
Systems still out of sync across dispatch and billing?
A 30-minute call is enough to identify where your biggest systems gap is — and what a sensible, fundable first step looks like for an operator your size.
Book a call →Or explore other industries or the full services.